IT Helpdesk

Protected Data Center > IT Helpdesk
[wgl_spacing spacer_size=”150px”][wgl_double_headings squares_color=”#f6f6f6″ align=”center” title_tag=”h1″ title_color=”#ffffff” custom_title_color=”true”]IT HELP DESK SERVICES[/wgl_double_headings][wgl_spacing spacer_size=”150px”]
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Protected Harbor is the most comprehensive support solution with the quickest return on your investment. These services include technical support, training, troubleshooting, and other assistance for your employees as they use your software, hardware, and other business tools. You can also get help from a vendor when you’re trying to install new technology in your office and need assistance with the setup.

Providing IT help desk services for your organization can be a full-time job, but you can make it easier by investing in the right technology and help.

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[wgl_double_headings squares_color=”#f6f6f6″ title_size=”38px” title_color=”#232323″ responsive_font=”true” font_size_tablet=”38″ font_size_mobile=”34″]Why Protected Harbor[/wgl_double_headings][wgl_spacing spacer_size=”22px”][wgl_custom_text font_size=”16″]We understand how important it is for your day-to-day operations to make optimum use of your IT systems. We take pleasure in providing clients with world-class IT support that is always available. Our continuous support ensures that your important IT systems and applications are always up and running plus that friendly, professional specialists quickly and adequately fix any issues. Protected Harbor employs ITIL-based, industry best practices to enable your users to work efficiently and successfully.[/wgl_custom_text]
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  • Incoming tickets are consolidated, managed, and prioritized via incident management.
  • The service catalog standardizes the process of requesting and receiving services.
  • IT asset management that is fully integrated collects hardware, software, POs, etc.
  • Users will be able to submit tickets and requests to a single service portal.
  • Change management is the process of planning, reviewing, and implementing changes swiftly and effectively.

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Workflow Events Logged Daily

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Petabytes of Storage Managed

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Uptime

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Your firm becomes more productive when internal IT personnel focus on business activities that produce more significant revenue rather than user complaints.

Internal IT personnel can become frustrated dealing with trivial user issues all day. Your IT staff can focus on more rewarding technical initiatives by outsourcing user support to Protected Harbor.

[wgl_spacing spacer_size=”42px”][wgl_button button_text=”Get in Touch” icon_type=”font” icon_pack=”flaticon” icon_position=”right” icon_flaticon=”flaticon-right-arrow” customize=”gradient” text_color=”#ffffff” link=”url:%2Fcontact-us%2F|title:Contacts”]
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[wgl_spacing spacer_size=”0″ screen_tablet=”767″ responsive_tablet=”true” size_tablet=”30″][wgl_services_4 icon_type=”font” icon_font_type=”type_flaticon” icon_flaticon=”flaticon-nut” alignment=”center” item_pad=”29″ item_pad_top=”48″ title_size=”20″ title_weight=”700″ content_size=”14″ custom_icon_size=”52″ title=”Change Management” add_shadow=”true” add_link=”true” link_container=”true” service_content=”A systematic strategy for handling the transition or transformation of the goals, processes, and technology of your organization.”][wgl_spacing spacer_size=”30px” screen_tablet=”767″ responsive_tablet=”true” size_tablet=”0″]
[wgl_spacing spacer_size=”30px”][wgl_services_4 icon_type=”font” icon_font_type=”type_flaticon” icon_flaticon=”flaticon-idea-1″ alignment=”center” item_pad=”29″ item_pad_top=”40″ title_size=”20″ title_weight=”700″ content_size=”14″ custom_icon_size=”52″ title=”Service Asset & Configuration Management” add_shadow=”true” add_link=”true” link_container=”true” service_content=”Address the assets you use and track the configurations used to deliver IT services.”]
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Business Focus, Instead of User Issues

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Support Programs That Are Tailored to Your End Users

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Get a Free Consultancy



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An IT Help & Service Desk Built Just for You 

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We’ll collaborate with you to learn about your software and your users’ demands. We’ll build a solution that meets your specific needs, leveraging our best-in-class abilities and the improvement on the end-user experience while minimizing your support expenses (e.g., fewer calls to support). Let’s collaborate to create a strategy that fulfills your commercial goals while improving end-user pleasure.

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Make time for critical projects. Protected Harbor Help Desk offers organizations of all sizes stress-free IT support.

Working with the right IT service provider is crucial for the success of your business. With the ever-increasing complexity of today’s business landscape and technology, you need a partner like Protected Harbor to help you navigate these challenges and keep your business up and running. From initial consultation to implementation and ongoing support, our team is dedicated to providing you with the best service experience possible.

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Protected Benefits

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HELP. SUPPORT. PERFORM.

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